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Measuring Employee Satisfaction Ingrid Goovaerts

Measuring Employee Satisfaction

Ingrid Goovaerts

Published May 24th 2008
ISBN :
Paperback
160 pages
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 About the Book 

This is a practical tool for any manager wanting to assess the level of employee satisfaction within their organisation. The book explains step-by-step, a proven method of researching and analysing employee satisfaction within organisations. It isMoreThis is a practical tool for any manager wanting to assess the level of employee satisfaction within their organisation. The book explains step-by-step, a proven method of researching and analysing employee satisfaction within organisations. It is packed with examples of questions and inquiry techniques to establish a true picture of the current position, and shows how to analyse the data collected, including an explanation of the basic statistical principles involved. The authors provide sample grids to analyse and represent the spread of attitudes within an organisation, and explain how the research can be both interpreted and put to constructive use. There are plenty of books describing the importance of employee satisfaction and wellbeing, and describing ways of improving it - but very few showing how it can actually be measured. This book fills an important gap in the market and will be of vital interest to all personnel managers and HR practitioners.